PRIVACY POLICY

Imtidad Employment Solutions Pte. Ltd. ("Imtidad", "we", "our", or "us") is a licensed maid agency in Singapore committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and protect the personal data you provide to us, in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By engaging our services, visiting our website (www.imtidad.com.sg), or interacting with us, you consent to our collection, use, and disclosure of your personal data as described in this Privacy Policy.

1. Collection of Personal Data

We collect personal data from you when you interact with us, whether in person, via our website, phone, email, or other channels. Depending on your relationship with us (e.g. client, job applicant, domestic helper, referrer), the personal data collected may include but is not limited to:

For Employers (Clients):

Full name
NRIC/FIN or other identification number (where required)
Contact details (phone number, email, address)
Occupation and income level (where relevant)
Household details (e.g. number of dependents, household type)
Service preferences and hiring requirements

For Domestic Helpers / Foreign Domestic Workers (FDWs):

Full name
Passport details
Work permit number
Date of birth, nationality
Contact information (local and overseas)
Medical history or declarations (where legally required)
Employment history
Education background
Next-of-kin information
Photographs

General Website Users or Enquirers:

Name
Email address
Phone number
Message content or enquiry details
IP address and browser type (automatically collected for system and security purposes)

We collect this information through service forms, online submissions, interviews, employment documents, government e-portals (e.g. MOM), and communications with you.

2. Purpose of Collection, Use, and Disclosure

We collect, use, and disclose your personal data for the following purposes:

For Employers:

To process your application for hiring a domestic helper
To understand your household needs and match suitable candidates
To prepare and submit necessary documentation to the Ministry of Manpower (MOM) or other government agencies
To verify your identity and eligibility
To communicate updates and service matters to you
To administer billing and payment transactions
To provide after-sales support, renewal or termination assistance

For Domestic Helpers / FDWs:

To assess your suitability for employment
To process your application and prepare work permit and other documentation
To arrange for training, interviews, travel, or accommodation
To submit your information to government agencies such as MOM
To maintain proper employment records
To support health screenings or medical insurance arrangements
To communicate with your next-of-kin when required

For General Purposes (All Individuals):

To respond to your enquiries, feedback, or complaints
For internal record keeping and audit purposes
To comply with legal obligations under Singapore law
To ensure the safety, security, and proper administration of our operations

We will notify and seek your consent if we intend to use your personal data for other purposes not listed above, unless required or permitted by law.

3. Consent

We will only collect, use, or disclose your personal data with your consent or where permitted or required by law. By voluntarily providing your personal data, you are deemed to have consented to the collection and use for the stated purposes.

You may withdraw your consent at any time by contacting us. Please note that withdrawal of consent may affect our ability to continue providing you with certain services.

4. Disclosure of Personal Data

We may disclose your personal data to the following parties where necessary:

The Ministry of Manpower (MOM) and other government regulatory bodies
Insurance providers or medical screening clinics (for FDW coverage or checks)
Accredited training providers for domestic workers
Licensed transport or accommodation vendors (for logistics purposes)
Our appointed IT service providers or data processors (who are bound by confidentiality)
Legal, accounting, or audit professionals (where required by law or for dispute resolution)
Any other third party authorised by you or as permitted under the PDPA

We do not sell or rent your personal data to any external parties.

5. Protection of Personal Data

We are committed to safeguarding your personal data and implement appropriate security measures to prevent unauthorized access, collection, use, disclosure, or modification. These include:

Secure storage systems with access restricted to authorized staff
Use of secure communication and transmission protocols
Employee training and confidentiality agreements
Regular review of data protection practices

While no system is infallible, we strive to protect your personal data to the best of our ability.

6. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g. MOM regulations). Once personal data is no longer needed, we will dispose of it securely, whether through deletion, anonymization, or shredding (for physical records).

7. Access and Correction

You have the right to request access to the personal data we hold about you, or to request corrections if you believe the information is inaccurate or outdated.

All requests must be made in writing and submitted to our Data Protection Officer (DPO). We may require proof of identity and reserve the right to charge a reasonable administrative fee for processing access requests.

8. Contact Us – Data Protection Officer

If you have any questions about this Privacy Policy, or if you wish to:

Request access or correction of your data
Withdraw your consent
Provide feedback on how we handle your personal data

Please contact our Data Protection Officer:

Data Protection Officer
Imtidad Employment Solutions Pte. Ltd.
Email: info@imtidad.com.sg
Phone: +65 9070 2282
Address: IMM Building #03‐182 2 Jurong East Street 21 Singapore 609601